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F.A.Q. Got questions?

What's the typical turnaround time for customized drinkware orders?

Most personalized drinkware orders are completed within 10-14 business days after proof approval, with rush options available for urgent deadlines. Production time varies slightly based on customization method and order quantity.

Do you offer bulk pricing discounts for large orders?

Everyday pricing is already set at the most competitive level with quick turnaround, so we’re not offering additional bulk or recurring-order discounts at this time.

What artwork specifications do you require for the best results?

We recommend vector files (AI, EPS) or high-resolution images (300 DPI minimum) in CMYK color format for optimal print quality. Our design team can also help optimize your artwork for the best possible results.

How should I care for my custom drinkware to maintain the design?

Most of our custom drinkware is dishwasher-safe on the top rack, though hand washing with mild soap helps preserve the customization longer. To maintain design integrity, avoid abrasive cleaners and extreme temperature changes.

What shipping options are available for drinkware orders?

We offer standard ground shipping, expedited delivery, and overnight options to meet your timeline needs. All orders include package tracking, and we provide careful packaging to ensure your custom drinkware arrives in perfect condition.

Is laser engraving available on stainless steel drinkware?

Yes, many models support laser engraving on powder-coated stainless steel. Contrast and finish can vary based on the coating color and the underlying metal.

Can you match corporate colors across different drinkware materials (metal, glass, plastic)?

We target PMS where the process allows; visual results can vary by substrate and finish.