Frequently Asked Questions

We are located at 16107 Kensington Dr., Suite #172, Sugar Land, TX 77479.

Most of our products are manufactured and shipped within the USA. For select items, we partner with trusted international manufacturers to meet demand and ensure timely delivery. Every product undergoes rigorous quality checks to ensure consistent reliability.

We have been in business for over 4 years as a leading provider of silicone wristbands with many satisfied customers.

We encourage customers to pay through PayPal for easy dispute resolution and a 100% satisfaction guarantee.

Yes. You can place orders online and have them drop-shipped directly to your customers.

Our website uses 256-bit encryption, which means any data transferred to and from the site is fully secured. Click on the SSL Verified logo at the bottom of our home page for more information on the SSL Certificate.

Yes, you can upload your own logo or use the standard clipart that we offer.

The colors shown in the proof are approximate and will differ on each computer monitor. We use PANTONE® color numbers for mixing colors.

Yes. You can select the 'other' option from the font list when placing your order and type in your preferred font name.

Up to 44. The system will prompt you if you exceed this limit.

Yes, you can customize wristbands with any color from our color chart. We have over 500 color options available.

Start by selecting your wristband style, color, and size. Then add your message or logo using our printing options: silk screen for high-quality graphics and custom text for personalization.

For all Tyvek, Plastic, and Vinyl bands, the message is always aligned left unless special instructions are given.

A digital proof is a preview of your product's design. This proof will be emailed for your review, allowing you to request modifications as needed. You may request up to five revisions at no cost. Beyond that, a valid reason is required; otherwise, a $10 fee applies per revision

Yes, we provide a free proof before any payment. At checkout, simply select the "See Design - Pay Later" option. No credit card details are required. Once your order is submitted, we'll send the proof for your review within 2-4 business hours. You can request changes, approve and proceed with payment, or cancel at no cost.

Reply to the proof email with your requested changes. We'll revise it and send you an updated version.

It will take anywhere from 4-6 hours.

Simply reply to the proof email confirming the layout, and we will start production.

You can request a custom quote by selecting your desired product through this link: https://www.swagprint.com/ and following the simple steps. An instant quote will be generated before you place your order. If you have special requirements or need personalized assistance, email us at sales@swagprint.com.

Yes, you can. Here’s how to:

• Online
• On the phone 832-852-0016
• On chat
• Via email

Call our sales team at 832-852-0016, and they will try to make the change as long as the order is not in production.

Yes. We guarantee the lowest prices and fastest turnaround in the industry. Plus, orders of 100 or more qualify for a free gift.

Our wristbands are made of 100% silicone and do not contain latex. Email us if you require a test report.

We manufacture exclusively with 100% silicone. While many people use rubber and silicone interchangeably, our products contain only pure silicone.

The minimum order quantity by wristband type:

• Debossed - No minimum
• Embossed - 20 minimum
• Color Filled - 20 minimum
• Printed - No minimum
• Blank - No minimum
• Figured - 20 minimum
• 1 Inch - No Minimum
• 3/4 inch - No minimum
• Dual Layer: No minimum
• Embossed Printed: 20 minimum

Front and back messages are on the same side of the wristband but split in half across the bracelet. The internal message is on the inside of the bracelet, which is the part that touches your skin.

We have the following sizes:

• Extra Large: 8.5" (216mm) - For adults who require XL size.
• Adult: 8" (202mm) - Most popular adult size.
• Mid: 7.5" (192mm) - For women & young adults.
• Youth: 7" (180mm) - For women or teenagers.
• Toddler: 6" (152mm) - For young children.
• Widths: 0.5" (12mm) and 1" (25mm), depending on style.

Mold fees apply only when ordering multiple sizes in a single order.

Yes, for orders under 100 units. These are laser-engraved with a 90mm message limit.

Glitter embellishments may gradually shed due to the material's nature. This is a characteristic of glitter-finished products, and we cannot guarantee permanent adhesion.

Yes, we offer a variety of silicone products beyond what's shown on our site. Please send us your request to sales@swagprint.com for assistance.

Yes, you can customize any style of bracelet for birthday parties.

Debossed wristbands have text/logo engraved into the band. If you wish to have the text/logo in a different color, select the color-filled wristbands.

These are debossed wristbands filled with a color of your choice.

Embossed wristbands feature raised text/logos on the surface. What are imprinted silicone wristbands?

These wristbands have screen-printed designs on the surface.

These features raised text or logos in a contrasting color, created by injecting ink into the raised areas for a bold, fashionable look.

Yes, we offer these types of bands. Contact us at 832-852-0016 or sales@swagprint.com, and we’ll reply within 24 hours.

• 0.65MM: Polyester AND Heat Transfer AND Nylon Lanyards
• 0.5MM: Woven Lanyards
• 2MM: Tube Lanyards

No, standard printing on Badge Holders and ID Reels is included in the price. However, complex designs may incur additional charges. We'll notify you of any extra costs after reviewing your artwork.

We accept Mastercard, Visa, Discover, American Express, and PayPal. Customers may also pay by check or purchase order (available for schools, nonprofits, and government organizations).

We do not charge sales tax. We also do not charge any other fees, such as customs/brokerage fees.

Yes, we accept Purchase Orders from schools and government organizations. For detailed instructions on how to process a PO, please visit:
https://www.swagprint.com/how-to-place-purchase-order

Please call our sales team, and they will assist you with this matter.

Shipping costs vary by order quantity and are displayed on the checkout page.

We only ship to physical addresses..

Our standard timeframe is 10-14 business days. Rush production and expedited shipping options are available and vary by product style and order quantity.

It takes 7 days for production and 7 days for shipping for a total of 14 days, unless you choose to expedite your order.

98% of our packages are delivered to customers on the date specified on their receipt.

Note: Tyvek, Plastic, and Vinyl are fast-selling products. Extra rush production charges may apply depending on current queue volume. The factory will inform you of any additional charges after checking the delivery schedule.

As part of recent regulatory changes, the government has introduced new tariff policies affecting imports from specific countries. These changes may result in additional customs duties being applied to certain shipments. Consequently, shipping carriers may require recipients to settle these duties before releasing the package for final delivery.

If you receive an email from a shipping carrier requesting payment for customs duties on your tracking number, please follow these steps:

• Open the link provided in the email/SMS from the shipping carrier.
• Confirm that the tracking number matches the tracking details previously shared with you by us.
• Proceed with the payment of the required duty amount.
• Download the receipt or take a screenshot of the payment confirmation.
• Email the receipt or screenshot to us at sales@swagprint.com for processing reimbursement.

For USA and Canadian shipments, we cover all customs duties and process refunds within one business day via your original payment method.

Please note, it may take up to five business days for the refund to appear in your account, depending on your payment provider.

For shipments to countries other than the USA & Canada, recipients are responsible for paying customs charges, and no refund will be provided.

For any questions, contact us via phone at 832-852-0016 or sales@swagprint.com.

Yes, we will email you the number once the order is shipped.

A $10 cancellation fee applies if your order has not entered production. Orders already in production cannot be cancelled due to incurred mold and material costs.

Log in to your account at https://www.swagprint.com/login, select Support Tickets from the left menu, and open a ticket for your order. Our team will respond within 2–4 business hours via email.

Yes. A $40 mold fee applies when dividing sizes. Please mention any special requests in the special instructions.

You have to place multiple separate orders if you wish to have multiple designs.

Yes, you can split your order for a one-time charge of $10.

Yes, as long as the message is the same.

If the front and back messages are placed directly opposite each other, the message will be covered by the metal holder when the wristband is upgraded to a keychain. Therefore, we cannot position the front and back messages exactly opposite each other, as this would cause words to be cut off by the metal holder. The spacing will be adjusted accordingly to prevent this issue.

If keychains are ordered with wristbands, they will be made using the same mold to avoid additional charges. When no special instructions are provided, the message will be placed on random segments rather than fixed segments.

Our wristband prices are the lowest in the market with the fastest turnaround. Orders of 100+ qualify for our current free gift promotion. No additional discounts are available at this time.

No, we don't offer reorder discounts as we don't retain molds between orders. The mold material is remelted and reused for other orders to keep our prices competitive for all customers.

Our product pages display already-discounted prices. Additionally, orders of 100 or more include a complimentary gift.

Yes. We offer a 10% discount on product prices only (excluding production, shipping, and sales tax), with a maximum of $100 per order. The coupon code applies automatically at checkout.

Yes, they will match your order exactly. For orders with multiple colors or sizes, the free wristbands will be evenly distributed. The 100 free wristbands apply to silicone bands only: Tyvek, vinyl, and plastic bands are not eligible.

Yes, you can. For example, if you order 50 adult and 50 youth wristbands and wish to get the 100 free in all adult sizes, then simply note in the special instructions that you want the 100 free in adult size.